Return and Refund Policy

At Accuta Infotech, we are committed to providing high-quality B2B database services that help businesses grow and thrive. However, we understand that there may be instances when our services may not meet your expectations. Our goal is to ensure a transparent and fair process in handling returns and refunds.

We offer a refund under the following circumstances:

• Service Not as Described: If the database or service provided does not match the description or features specified during your purchase, you may be eligible for a refund.
• Data Quality Issues: If there is a significant issue with the quality or accuracy of the data, please contact us within 7 days of purchase. We will investigate the issue and, if verified, offer a refund or replacement.

To request a refund, please follow these steps:

1. Contact our support team at [support email] within 7 days of your purchase.
2. Provide details of the issue you encountered, including any supporting evidence (e.g., incorrect or incomplete data).
3. Our team will review your request and respond within 5 business days.

• Refunds will not be issued if the data has been used or downloaded.
• If a service is provided under a subscription, refunds will not be given for any usage beyond the initial 7-day period.
• Custom or personalized database solutions may not be eligible for a refund once the service has been delivered, unless there is an issue with the data's accuracy or quality.

Due to the nature of our digital products, we typically do not accept returns once the service has been delivered. However, if a mistake was made on our end or if you encounter data quality issues, we will work with you to find a resolution.

If you are on a subscription plan, you can cancel your subscription at any time before the next billing cycle to avoid future charges. Cancellations will take effect at the end of the current billing cycle.

• Refunds for partial months are not available for subscription cancellations.

Once your refund request is approved, the refund will be processed and issued to your original method of payment. Please allow 5–10 business days for the refund to appear in your account.

If you have any questions regarding our Return and Refund Policy, please contact our customer support team at support@AccutaInfotech.com We're here to assist you.